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Our Approach
Our Approach
Our facilitators aim to allow the attending staff to be the “champions” of the session.
Once provided with a demonstration of how, the main focus is allowing your team to practically execute the required procedure and gain confidence through this process. At the same time encouraging questions during the process rather than the theoretical stages of learning.
The group dynamic allows individuals within your team to use the opportunity to interact with each other and develop relationships in the process. We find that staff tend to learn a lot about each other when completing these types of practical tasks.
Training Approach
Training Approach
Focus Areas of the Training
Focus Areas of the Training
Review of the Mystery Shopper Results
Review of the Mystery Shopper Results
In order for the measurement to be as constructive as possible, we review the results in a live format so that staff are required to engage with the outcomes and the learning opportunity.
Leadership of the Customer Experience
Leadership of the Customer Experience
Assisting managers to drive the behaviour of all staff towards a more guest-centric approach.
Also focusing on key delegatory and floor management skills to lead service effectively.
Communication Skills
Communication Skills
Our approach in terms of communication is strongly within the relationship building context.
How to build better relationships through communication with
1) Colleagues,
2) Guests and
3) The Product we serve
Execution of Hard Skills
Execution of Hard Skills
Mastering the necessary skills in order to professionally perform the tasks at hand.
Our focus in this area is on the front of house skills base.
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