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Setting the benchmark against which we measure our experiential success going forward.
Setting the benchmark against which we measure our experiential success going forward.
How is this done?
How is this done?
RCA provides the establishment with a template against which any variables which exist within the customer journey from Arrival to Departure can be inputted into the Journey map.
The Customer Journey Map is a reflection of the standards set in each department of the guest experience.
Any existing standards will be incorporated into this process.
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